Return, Exchange & Refund Policy

At Caratly, we are dedicated to ensuring your utmost satisfaction with every jewelry piece. If for any reason you're not completely delighted with your purchase, we offer a hassle-free return, refund, and exchange policy.

All products are eligible for return within 7 days and exchange within 15 days from the date of receipt of the Product for unworn / unused products. This is not applicable for any personalized/engraved products. Any signs of wear or tampering with the product will make it ineligible for exchange or return. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase.

Caratly is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return/exchange any items once they have been altered by a third party jeweller.

Please note in some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, we will share the nearest location of our logistics partner where you can drop your Caratly product in a sealed envelope. You will not be charged anything for this return shipping if it is within our stipulated time frames.

Process

Get in touch with us by dropping us an email on hello@caratly.in or WhatsApp us using this link https://wa.me/918583810202 . Our customer care executive will be happy to assist you and make the process as seamless as possible. While returning the product, please ensure that it is unused and packed in the original packaging with the Caratly box and pouch and is accompanied by the original invoice and quality certificate. 

The refund/exchange will be processed only once we have received the piece and it has been inspected by our QA department. If the product passes QA, you can expect a full refund/exchange within 15 days.

The refund will be processed via credit/debit card/bank transfer. 

Product Damage

All our products are covered under our Lifetime Warranty. Quality is extremely important to us, so if your jewellery breaks we would be happy to fix it for you free of charge. To initiate the repair process, please contact us on hello@caratly.in or WhatsApp us using this link CLICK HERE

Please note our warranty does not cover lost stones, improper use or storage or if the product shows any signs of force, and any modification to the product done by a third party outside Caratly. We are happy to replace any lost stones at an additional charge which will be determined on a case to case basis.

Buyback Policy

Please read the following terms and conditions carefully for the same-

The buyback value will be 70% of the original invoice value (net of taxes).

Pieces are eligible for buyback after 1-year from the purchase.

A processing fee of Rs 1000 will be applicable.

The refund will be processed only after we have received the piece and it passes inspection by our quality control team. Post this, the amount will be refunded via bank transfer. This scheme is not valid if any modifications have been made to the piece. Buyback is only applicable on pieces purchased directly from us- either via our website or through our company representative offline. The piece must be accompanied by its original packaging, certificate, and invoice. The buyback policy is not applicable to any of our personalized pieces.