• Gentle Cleaning: Use a soft, lint-free cloth to gently wipe your jewelry after wearing. Avoid abrasive materials that may scratch delicate surfaces.
• Avoid Contact: Keep your jewelry away from harsh chemicals, perfumes, and lotions. They can dull the sparkle and damage the materials over time.
• Storage: Store each piece separately in a soft pouch or box to prevent tangling, scratching, or exposure to moisture.
• Remove Before Activities: Take off your jewelry before swimming, exercising, or engaging in activities that might expose them to sweat, chemicals, or rough surfaces.
• Special Attention: Delicate pieces with gemstones should be handled with extra care. Avoid sudden impacts that could chip or crack the stones.

• What is the quality of Gold?

Each product is made in 18 kt gold. However, you can reach out to our team at https://wa.me/918583810202 if you want it to be made in 14kt. 

• Do you have a physical store?

As of now, Caratly operates exclusively online. Our website is your window to explore and purchase our collection. However, if you are based in Kolkata, you can visit us at R.R. Agarwal Jewellers (Camac Street Branch).

• Do you use natural and real diamonds?

Yes. All our products are made of 100% natural diamonds. All our diamonds are ethically sourced.

• Can I personalize or customize a piece of jewelry?

Definitely! Please reach out to us using the link https://wa.me/918583810202. Someone from our team will be there to assist you.

• Do I get a certificate with my jewelry?

Yes. Each piece you order comes with an IGI certificate guaranteeing its authenticity.