• Gentle Cleaning: Use a soft, lint-free cloth to gently wipe your jewelry after wearing. Avoid abrasive materials that may scratch delicate surfaces.
• Avoid Contact: Keep your jewelry away from harsh chemicals, perfumes, and lotions. They can dull the sparkle and damage the materials over time.
• Storage: Store each piece separately in a soft pouch or box to prevent tangling, scratching, or exposure to moisture.
• Remove Before Activities: Take off your jewelry before swimming, exercising, or engaging in activities that might expose them to sweat, chemicals, or rough surfaces.
• Special Attention: Delicate pieces with gemstones should be handled with extra care. Avoid sudden impacts that could chip or crack the stones.

• What is the quality of Gold?

Each product is made in 18 kt gold. However, you can reach out to our team at https://wa.me/918583810202 if you want it to be made in 14kt. 

• Do you have a physical store?

Visit us at:
- Caratly Store: 9 Elgin Road, 3rd Floor, Kolkata - 700020
- R.R. Agarwal Jewellers (Camac Street Branch: Store-In-Store setup)

• Do you use natural and real diamonds?

Yes. All our products are made of 100% natural diamonds. All our diamonds are ethically sourced.

• Can I personalize or customize a piece of jewelry?

Definitely! Please reach out to us using the link https://wa.me/918583810202. Someone from our team will be there to assist you.

• Do I get a certificate with my jewelry?

Yes. Each piece you order comes with an IGI certificate guaranteeing its authenticity.